HOW DO I KNOW IF AN ITEM IS ELIGIBLE FOR RETURN?
Our products are not eligible for Return/Exchange

WHAT SHOULD I DO IF I RECEIVE A DAMAGED, DEFECTIVE, OR INCORRECT PRODUCT?
If you receive a damaged, defective, or wrong item, please contact us within 24 hours of receiving your order. Ensure you include unboxing video and pictures of the product along with the original packaging. Email us at support@buyoctopus.com, and we will resolve the issue promptly.

IS AN UNBOXING VIDEO REQUIRED TO MAKE A CLAIM?
Yes, an unboxing video showing the product in its original packaging is mandatory for any claims related to missing items, leakage, breakage, or incorrect products.

WHEN WILL I RECEIVE A REFUND?
We do not have a refund policy. If you have received a damaged, defective or incorrect order, please email us within 24 hours of receiving your order along with unboxing videos and we will dispatch the product again.

WHAT SHOULD I DO IF THE PACKAGE APPEARS TAMPERED WITH OR DAMAGED UPON DELIVERY?
If the package appears tampered with or visibly damaged, please refuse to accept it from the delivery partner and report it immediately.

DO YOU PERFORM QUALITY CHECKS BEFORE SHIPPING?
Yes, we perform thorough quality control checks on all products before dispatch. However, in the rare event that you receive an incorrect or damaged item, rest assured—we’re here to help.